Why should I choose Helene Maxine Designs?
At Helene Maxine Designs, we believe every space and celebration should feel intentional, timeless, and uniquely yours. We combine thoughtful design, detailed project management, and exceptional client service to create a seamless experience from concept to completion. Whether we’re transforming a home, planning an unforgettable event, or providing expert consulting, our goal is to make the process as enjoyable as the final result.
What services do you offer?
Our services include:
-
Interior Design
-
Event Planning & Coordination
-
Wedding Planning
-
Project Management
-
Design Consulting
-
Space Styling
-
Luxury Rental Items
-
Custom Design Packages
Visit our Services page to explore each offering in detail.
How do I get started?
Getting started is easy!
-
Select the service that best fits your needs.
-
Submit an inquiry through our website.
-
Schedule your consultation.
-
Receive your customized proposal.
-
Secure your project by signing your agreement and submitting your deposit.
How long does the design or planning process take?
Every project is unique, but most projects follow this general timeline:
-
Initial Inquiry: 1–2 business days
-
Consultation: Within 1–2 weeks
-
Proposal Delivery: 3–5 business days
-
Design & Planning Phase: 2–8 weeks
-
Procurement & Coordination: Varies by project scope
-
Installation or Event Implementation: Scheduled based on your timeline
A personalized project schedule will be available inside your client portal.
How much do your services cost?
Our pricing varies based on the scope, size, and complexity of each project.
Following your consultation, you’ll receive a customized proposal outlining:
-
Services included
-
Investment
-
Payment schedule
-
Timeline
-
Optional add-ons
There are no hidden fees, and all pricing is clearly communicated before work begins.
Is a consultation required?
Yes. Every project begins with a consultation so we can understand your vision, goals, budget, and timeline before preparing your customized proposal.
What happens after I book?
Once your proposal is accepted:
-
Your contract will be sent electronically.
-
Your invoice and deposit request will be issued.
-
Your project officially begins after both are completed.
-
You’ll receive access to your personalized client portal.
What is the Client Portal?
Your secure client portal is your project’s home base.
Through your personalized portal you can:
-
View your project timeline
-
Review proposals
-
Sign contracts
-
Make secure payments
-
Complete questionnaires
-
Upload inspiration photos
-
Review design presentations
-
Approve selections
-
View invoices
-
Communicate directly with our team
-
Receive project updates
-
Access important project documents
Everything is organized in one convenient location.
How will we communicate during the project?
Most communication takes place through your client portal to keep everything organized.
Depending on your package, communication may also include:
-
Email
-
Scheduled video meetings
-
Phone calls
-
Site visits
-
Design presentations
Do you require a deposit?
Yes.
A non-refundable retainer is required to reserve your project dates and begin work. Your proposal will outline the deposit amount and remaining payment schedule.
Can I make changes after the project begins?
Absolutely.
We understand ideas evolve. Additional revisions or scope changes may affect pricing and timelines. Any changes will always be discussed and approved before moving forward.
Do you work within my budget?
Yes.
We believe beautiful design exists at many investment levels. During your consultation, we’ll discuss your priorities and recommend solutions that maximize your budget while maintaining quality and functionality.
How does purchasing furniture, décor, or rentals work?
Depending on your project, we may:
-
Source products for you
-
Purchase items on your behalf
-
Provide shopping links for self-purchasing
-
Coordinate vendor deliveries
-
Manage rental logistics
Your proposal will specify which procurement services are included.
Do you offer delivery and pickup for rentals?
Yes.
Delivery, setup, pickup, and breakdown services are available for eligible rental items.
Delivery fees vary based on:
-
Location
-
Date
-
Time
-
Quantity of rentals
-
Setup requirements
We’ll confirm all logistics before your event.
When should I reserve rentals?
We recommend reserving rental items as early as possible to ensure availability—especially during peak wedding and event seasons.
Do you travel?
Yes.
Travel services are available for select interior design and event projects. Travel fees may apply based on project location and will be included in your proposal.
What is your cancellation policy?
Cancellation terms vary by service and are outlined within your service agreement.
Please review your contract for complete details regarding cancellations, rescheduling, and refunds.
Will I receive project updates?
Absolutely.
Transparency is important to us. You’ll receive regular updates through your client portal so you’ll always know where your project stands.
Can I upload inspiration photos?
Yes!
We encourage clients to upload Pinterest boards, photos, room inspiration, color palettes, and event ideas directly into their client portal before and throughout the project.
How do I approve designs or selections?
Approvals are completed directly inside your client portal, making it easy to review designs, provide feedback, and keep your project moving on schedule.
What payment methods do you accept?
We accept secure online payments through your client portal. Available payment methods will be displayed on your invoice.
How quickly will I hear back after submitting an inquiry?
We strive to respond to all inquiries within 1–2 business days.
What if I’m not sure which service I need?
No problem!
Simply submit an inquiry describing your goals. We’ll recommend the service—or combination of services—that best fits your project.